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Our Legal Terms, Clearly Stated

medi899 operates under a set of legal terms that govern how your account works, how we handle your data, and what applies when you access our lobby — with availability depending on local law and eligible regions in Indonesia.

Account eligibility termsData handling policyJurisdiction-dependent accessDANA, OVO, GoPay wallet rulesUser rights and contact paths
medi899 Our Legal Terms, Clearly Stated
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Data protection, cookie use, account security and retention are not afterthoughts — they are built into how medi899 operates. Here is what we do in each area and how you can act on your rights.

Data Handling

We collect only what is needed to run your account — registration details, session activity and linked wallet identifiers from DANA, OVO, or GoPay. We do not sell your data to third parties.

Cookies and Tracking

Cookies on medi899 are used for session management and fraud prevention. You can adjust cookie preferences in your browser settings; disabling them may affect login and lobby access.

Account Security and Access

Your account is protected by OTP verification on login. If you access the lobby from a new device or Jakarta-registered IP, an OTP is sent to your registered number before the session opens.

Retention and Deletion Requests

We retain account records for a period required under applicable regulations. To request deletion or a copy of your data, contact support via the Help Centre and we will respond in writing.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a copy of your account data, or need to report a policy concern, our support team handles legal queries separately from general account help. Use the channels below and clearly state that your message is a legal or policy enquiry so it reaches the right team.

Team online

Live Chat

Open the chat widget from any page in your account. For legal queries, type 'legal enquiry' at the start of your message so the team routes it correctly.

Email Support

Send your legal or data request to our support email. Include your registered account name and, if relevant, the DANA, OVO, or GoPay wallet reference tied to the query.

Account Help Centre

Log into your account and navigate to Help Centre, then select 'Policy and Legal' from the category list. Submit a formal request and you will receive a written response.

Legal Questions You're Likely to Ask

These are the questions we get asked most when it comes to account rights, data and legal terms. If your question is not here, the Help Centre legal category is the right place to send it.

Eligibility depends on your local laws and the region you access from. We recommend confirming this independently — we do not make legal determinations on your behalf.

Yes. Log into your account, go to Help Centre, select 'Policy and Legal', then submit a data access request. We respond in writing to all formal requests.

Every transaction via DANA, OVO, or GoPay is logged against your account with a wallet reference. These records are retained in line with applicable regulations and available on request.

Contact our support team immediately with the wallet reference number from your DANA, OVO, or GoPay app. Do not raise a chargeback through the wallet — that may restrict your account.

No. We notify you through your registered account channel before material changes take effect. Minor operational updates may be published without advance notice.

Accounts may be suspended for fair-use policy violations, suspected fraud, or activity inconsistent with our terms. You will receive written notice and can contact support to query the decision.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.