Reference

What You Agree To When You Use medi899

These Terms & Conditions set out the rules that apply when you open an account and use the medi899 lobby, including deposits via DANA, OVO, or GoPay and access to live casino, slots, and sportsbook content.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access onlyAccount rules apply to all sessionsTerms update with notice
medi899 What You Agree To When You Use medi899
HOW WE HANDLE THIS

Our Commitments Under These Terms

These four points cover how medi899 manages the key obligations that flow from these Terms & Conditions — from account data to payment verification and how you can request a change or correction.

Account Data & Retention

We keep your account data for as long as your account remains active and for the period required by applicable regulations. You may request a summary of the data we hold by contacting support.

Payment Verification Steps

Deposits via DANA, OVO, or GoPay are matched against your registered account wallet. If a mismatch is flagged, we pause the transaction and notify you by the contact method on file.

Account Security Practices

Your account is protected by a PIN-verified login flow. We do not store your DANA, OVO, or GoPay credentials on our side — authentication stays within each e-wallet's own security layer.

Requesting Term Changes

If you disagree with an update to these Terms, you may close your account before the effective date. Contact support to initiate closure and confirm any pending balance is returned to your registered wallet.

TERMS CONTACT

Reach Us About These Terms

If any part of these Terms & Conditions is unclear — or if you believe there has been an error in how they have been applied to your account — our support team can clarify and escalate where needed. Have your account details ready when you get in touch so we can locate your record quickly.

Live Chat Open the chat widget from any page in the lobby. Describe the specific term in question and your account ID so we can review the case directly.
Email Support Write to our support address with your account number and the relevant section of these Terms. We aim to respond within the same business period.
Account Help Centre Log in and visit the Help section under your account settings. You can raise a formal terms query there, and our team will follow up on record.

Common Questions About These Terms

These questions cover what Indonesia players most often ask when reading the medi899 Terms & Conditions — covering account rules, payment scope, eligibility, and how to act if something looks wrong.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay is subject to these Terms alongside each e-wallet provider's own policies. Both sets of rules apply to your account activity.

We can update the Terms when required. We publish the change and its effective date, and continuing to use your account after that date means you accept the updated version.

You may close your account before the new Terms take effect. Reach out via live chat or email, and we will process the closure and return any confirmed balance to your registered wallet.

Account eligibility depends on applicable Indonesian law and the eligible regions we support. You confirm compliance when you open your account, and we reserve the right to verify this at any time.

Under these Terms, any session conducted through your login is your responsibility. If you suspect unauthorised access, report it to support immediately so we can review and restrict access to your account.

Contact our support team via live chat or the Help Centre inside your account. Provide your account ID and we will prepare a summary of the data we hold in line with applicable regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.